Brianc wrote: After several talks to Sky Broadband personnel, it seems that Sky cannot (or more probably, will not) provide this information as they, for security reasons, have no record of them ...
I think your assumption may well be right ...!
Do you have any information about accessing the router's information?
It will be a very bad piece of kit if you can't!
Usually the router will have a private address - simply an address that doesn't exist in the public domain.
Try 192.168.0.1 or 192.168.0.100 - these are the most common.
If prompted for a user name and or password you have found the right address!
The defaults are usually something simple, which is why you should always change them immediately you install a new router!
Brianc wrote:Chris - please move this post if I have chosen the wrong section ...
No Chris! This is important and should be in the public domain!
Typical default user name names/passwords are "admin"/"admin"; "router"/"router" and so on ...
My new VM router doesn't have a publicly accessible user name but the default password of "changeme" is rather obvious!
However, this may not help you - the MAC address, for example - a unique address for every interface embedded in a device in manufacture - may be tied to your account to prevent you using anything other than a router provided by your ISP on the account.
You can, however, use your new router in conjunction with the existing router to give you new/additional functionality.
The secret is
not to connect the modem port (if you have one) to the existing router but to connect one of the other ports to an unused port on the existing router.
Assuming that both routers have four outputs, you will then end up with three available ports on each router in addition to any Wifi capability.
It might be useful to explain your reasons for buying the new router if you want to progress this discussion further ...